Accessibility Links

New Oaks

New OaksNEW OAKS - residential care

277 Lordswood Road,
B17 8QL

About New Oaks

New Oaks is a detached house, set in an established residential area close to shops and other local facilities. It is approximately one mile from Harborne shopping centre and half a mile from Bearwood, conveniently situated near the M5, Hagley Road West and Bearwood and has good access to public transport.

The accommodation has been completely refurbished to provide quality accommodation for 6 residents. All bedrooms are spacious singles with private washing facilities or en-suite and are furnished and decorated to individual tastes and preferences. There are two ground floor bedrooms which are suitable for people with impaired mobility with a further four bedrooms on the first floor with access via the stairs, restricting their use to people who have mobility.

Residents benefit from a comfortable modern lounge/dining room, kitchen, walk-in shower room and modern bathroom. Residents are encouraged to access all areas and make use of the facilities available. The home is decorated to reflect the interests of the resident group and incorporates sensory furnishings, aids and adaptations. The accommodation provides a warm, homely environment to meet the needs and wishes of younger adults with severe/profound learning disabilities and complex needs.


  • 6 large single bedrooms with private washing facilities or en-suite
  • Lounge/dining area with feature fireplace and patio doors
  • Kitchen
  • Laundry room
  • 2 separate w/c
  • 1 shower room with walk-in shower and w/c
  • 1 bathroom with w/c
  • Staff office
  • Care Call system in every room
  • TV sockets in bedrooms and communal areas
  • Large private sensory garden accessed via patio doors with summer house and patio area

Although residents and guests are more than welcome to smoke in the individual bedrooms, smoking is not permitted in the home communal areas.

The service…

People come to our services through referral, usually through an agency such as Adults and Communities, an advocate or a hospital social worker. We will arrange for a person centred assessment based on individual needs, wishes and aspirations and assess the level of care and support needed, in addition to ensuring the individual person and New Outlook service are suitably matched. We will then liaise with funding agencies, usually joint commissioning, to assess fees based on assessed weekly hours of care, in addition to any extra funding required for specific activity provision or rehabilitation.

Prior to admission, people being referred to New Oaks are encouraged to visit the home and participate in activities and meals, to meet other residents and staff. Short stays and overnight stays can also be arranged.

Upon admission, residents and their representatives will actively participate in a 28 day review which will help to decide if the package of care and services are meeting needs and expectations.

Each individual resident is supported by a trained key worker and support worker who supports the individual and forges links on their behalf  to develop a plan of care, aims and aspirations using a person centred approach and incorporating clear outcomes and goals.

New Oaks promotes and facilitates independence, meaning that residents are not simply recipients of a service but actively participate in the running of the home and are supported to make decisions and choices about their lives.

Community based services and resources are accessed to enable individuals to pursue educational, social and leisure activities and interests. Activities available include colleges for individual courses including beauty care, specialist day centres and social clubs. IT, swimming, hydrotherapy, aromatherapy, and many more. Individual cultures and preferences are fully respected and supported in pursuing independent activities.

The home has its own vehicle to enable the client group to access resources outside the immediate area.

To residents…

We offer: -

  • High quality care
  • Spacious accommodation
  • Trained staff
  • Individual key workers
  • Individually planned activities and person centered planning and mapping 
  • Non‑institutional environment
  • Daily living skills training
  • Wide range of social activities, including specialist and community based resources
  • Mobility and route recognition training
  • Coordination of referrals and services to meet very specialist/complex needs
  • Comprehensive communication strategies
  • We promote: -
  • Advocacy and self advocacy
  • Family involvement
  • Links with local community resources
  • Opportunities for independence and transition
  • Strong resident participation

New Oaks staff, support and care…

New Outlook employs a dedicated team of professional staff who are permanently allocated to New Oaks to facilitate continuity of service. All new employees joining our staff team receive a high level of training and development opportunities. New Outlook has a genuine "open-door" culture and believes in full involvement and consultation with employees to enable each individual staff member to feel valued and have "ownership" of our service.

As an "Investors in People" accredited company, New Outlook is committed to training and developing staff, not only through induction, mandatory and vocational training, but also through identifying key skills and interests and developing these through continuous professional training to support individual career progression. Staff aim to deliver best possible support within the home and receive a thorough training program within an organisation training matrix which is constantly reviewed and updated in line with legislative and training need developments.

New Oaks is managed by a registered care manager who has responsibility for managing a staff team of: -

  • 1 Deputy Manager
  • A team of care coordinators
  • Waking night carers
  • Bank/casual workers
  • Voluntary workers

All direct staff are trained up to QCF 3 Diploma and undertake additional development training, resulting in a mix of skills and specialist interests.

What you pay…

Fees are calculated for each individual based on the actual assessed number of care hours the individual requires each week. This can range from relatively low dependency (between £575 to £713 per week) to very high dependency (from £988 upwards per week)

New Outlook also accepts short term placements where perhaps people need to use our rehabilitation services to return to, or move onto, more independent living following a person centred transition plan.

This home does have periodic vacancies.  However, it is extremely popular and has a waiting list, if you wish to be included please contact our Customer Services Team on 0121 602 6511.     

New Oaks
277 Lordswood Road
B17 8QL


The room includes a dice that changes all the colours in the room to whatever colour it lands on, vibrating pads, bubble tubes, neon lights, volume panels, disco ball, padded wall and floor, projector and much more.

Read more >

All the residents had a fantastic day on the 2nd June 2012 celebrating the Queen’s Jubilee.

Read more >

New Outlook links