We are always happy to receive your feedback as this helps us to learn about how we can improve our service to you.
- Report a repair or get an update on an existing repair
- Make a complaint
- Tell us about a job well done!
- General enquiries
- Download our Complaints/Compliments policy
Reporting a repair or getting an update on an existing repair
If you need to report a repair or would like an update on an existing repair please call us on 0121 602 6511 (option 1) or email housing@newoutlook.org.uk
Or you can speak to a member of our staff at your scheme.
Tell us about a job well done!
We love it when we receive positive feedback about what we are doing well. Often this helps us to share good practice across our services. It can also inspire other ideas about how we can make positive changes.
Please email housing@newoutlook.org.uk or call us on 0121 602 6511 (Option 1) with your thoughts.
General enquiries
If you have a general, non-urgent, enquiry please contact us and we will get back to you as soon as possible.
Making a complaint
If you are unhappy about any aspect of the service New Outlook provides you can make a complaint.
To do this you can contact us, either by phone on 0121 602 6511 (Option 1), by email at housing@newoutlook.org.uk or by completing the online form below.
Click to view our Complaints & Compliments Policy
