Make a Complaint

If you are unhappy about any aspect of New Outlook’s service, you can make a complaint.

To do this you can contact us, either by phone on 0121 602 6511 (Option 1) during work hours (Mon-Fr- 9.00am – 5.00pm), by email at or by completing the online form below.

The Housing Ombudsman defines a complaint as:

An expression of dissatisfaction however made, about the standard of service, actions or lack of action by the organisation, its own staff or those acting on its behalf, affecting an individual resident or group of residents.” The Housing Ombudsman

Complaint Form


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Complaints & Compliments Policy

To view our Complaints & Compliments Policy, please click the button below.