Between January and April 2024, many of you took part in an important survey. All tenants were invited to take part in the survey through either a telephone, postal or online questionnaire.
The survey was carried out by an independent market research company – Acuity Research and Practice. It focused on how happy you are with the way New Outlook maintains your homes and delivers key services. The survey also collected the Tenant Satisfaction Measures as required by the Regulator of Social Housing.
The findings will provide a view of the main drivers behind satisfaction levels and the issues tenants are most concerned about, informing New Outlook’s future strategic and operational planning.
This report contains key survey results regarding tenants’ opinions about their homes and the services received.
