Tenant Engagement & Involvement Coordinator
Location: Head Office, Oldbury B68
Hours: 35-hours per week, 9am-5pm
Salary: £26,000 per annum
New Outlook has been providing housing and care services to people with sensory impairment across the West Midlands for over 170 years.
We currently have 10 Care and Supported Living services across Birmingham, and some General Needs properties in Redditch.
We are looking for an enthusiastic individual with at least 1 years’ previous experience of working in a Housing environment and with engaging and empowering tenants. This is a real opportunity to join a growing organisation that is flexible and supportive.
You should have awareness of Tenant Satisfaction Measures, the National Housing Federations ‘Together with Tenants’ initiative, an understanding of the legal framework and legislation around tenant involvement, and an understanding of the role of an Engagement and Involvement Coordinator.
You must be a people’s person; a can-doer with a pleasant, warm personality that makes you approachable. You will enjoy talking to our tenants and finding ways to engage them in all aspects of their tenancy. You will have a real passion for enhancing tenants’ experiences so that each person gets the most out of their home. Alongside the tenancy part of this role, we want you to engage and empower our tenants, so we are seeking someone who enjoys arranging events and meetings, where tenants’ voices can be heard.
You will be responsible for recruiting and engaging tenants to participate in tenant involvement opportunities and promoting a people’s panel, as well as creating events for tenants, external stakeholders, and community groups.
You should be proficient in using internal housing systems to update people’s records and have a good understanding of Microsoft packages, to include Word and Excel.
Duties for this role will include but are not limited to, ensuring tenant involvement with a focus on setting up forums and surgeries for tenants, signposting tenants to external agencies within the community who can enhance our support, arranging social events, supporting the Head of Housing with measuring customer satisfaction, report writing based on meetings held with tenants, and having an understanding of the legal framework and legislation around tenant involvement.
As an Engagement & Involvement Coordinator, you will be working with tenants with varied needs, therefore you must be flexible in your approach with excellent listening skills and a high level of empathy and understanding. You should be self-motivated, capable of independently managing your office schedule, and conducting on-site visits to services. You will occasionally visit our properties in Redditch, so the commitment to visit different sites is essential. You should be prepared to occasionally work outside of office hours to meet the needs of tenants.
Please note, you must have a full UK Driving Licence and use of a car for business purposes, and able to apply for enhanced DBS clearance, together with evidence of your Right to Work in the UK. These will need to be shown at the interview stage.
If you think you have what it takes with the experience to match, then we want to hear from you.
How to Apply:
Please send your up-to-date CV to us at jobs@newoutlook.org.uk . If you would like a Job Description, please contact HR on 0121 602 6518. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.
Closing Date: CLOSED
Interviews: Telephone interviews to take place on 28/03/2025. If successful, a face-to-face interview will be arranged for 04/04/2025 at our Head Office in Oldbury, or via Microsoft Teams.
New Outlook is a Disability Confident Committed employer.
No agencies.
Care & Support Worker – Sutton Coldfield
Location: 3 Boldmere Drive, Sutton Coldfield B73
Hours: 28-hours per week
Salary: £11.60 per hour, increasing to £12.25 per hour w/e/f 01/04/25
New Outlook has been providing housing and care services to people with sensory impairment across the West Midlands for over 170 years.
We are seeking a compassionate and dedicated Care & Support Worker to join our team. The ideal candidate will have a genuine passion for providing care and support to individuals in need, particularly those requiring assistance with daily living activities.
You must have at least 2 year’s previous experience in a care/support worker role; in providing personal care and administering medication. Duties include assisting with activities, shopping and meal preparation, person-centred planning, maintaining records and documentation, and domestic tasks where required. You will need to be flexible, caring, and show a genuine willingness to undertake further training as required.
Boldmere Drive is a CQC registered care home, providing front-line care and support to vulnerable adults; some of whom have a sensory impairment as well as other physical and learning disabilities.
There is a 7-day rolling rota in place with a mixture of shifts including sleep-in shifts. Shift hours are 8am-3pm, 3pm-10pm, and 10pm-8am, on weekdays, weekends, and bank holidays.
We offer a competitive salary, 22 days annual leave, pension scheme, staff discounts, ongoing training, support and development opportunities.
You must be able to work 28-hours per week, without visa restrictions, and able to do sleep-in shifts when allocated. You will also need to provide enhanced DBS clearance, together with evidence of your Right to Work in the UK.
How to Apply:
Please apply by sending an up-to-date CV to us at jobs@newoutlook.org.uk . If you would like a Job Description, please contact HR on 0121 602 6518. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.
Closing Date: CLOSED
Interviews: Telephone interviews to take place on 04/04/25. If successful, face-to-face interview will be arranged on 09/04/25 in Sutton Coldfield.
New Outlook is a Disability Confident Committed employer.
No agencies.
Waking Night Care & Support Worker – Northfield
Location: 11 Tarragon Gardens, Northfield B31
Hours: 35-hours per week
Salary: £11.60 per hour, increasing to £12.25 per hour w/e/f 01/04/25
A position has opened at Tarragon Gardens for an experienced Waking Night Care & Support Worker. We are looking for someone who interacts well, has good communication skills both verbal and written, has a caring nature, a good work ethic that works well as part of a team, as well as lone working.
Tarragon Gardens is a 24-hour service, that provides front line care and support to vulnerable people with sight loss, to enable them to retain their independence.
This is a permanent position, and the contracted hours are worked on a rota; shift times are 9.45pm-8.00am over a 7-day period that covers weekdays, weekends, and bank holidays.
Previous experience in a care and support role, preferably in mental health and autism, is essential. Duties include: being aware and awake at all times during the night, ensuring the wellbeing of service users throughout the night, carrying out routine checks as required by individual care plans, assisting with personal care needs, administering medication as and when required, being flexible and caring, laundry duties, housekeeping duties, maintaining accurate records and documentation, adhering to all policies and procedures.
You must be able to work 35-hours per week, without visa restrictions. You will also need to provide enhanced DBS clearance, together with evidence of your Right to Work in the UK.
We offer a competitive salary, 22 days annual leave, pension scheme, staff discounts, ongoing training, support and development opportunities.
How to Apply:
Please apply by sending an up-to-date CV to us at jobs@newoutlook.org.uk . If you would like a Job Description, please contact HR on 0121 602 6518. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.
Closing Date: CLOSED
Interviews: Telephone interviews to take place on 16/04/25. If successful, face-to-face interview will be arranged on 24/04/25 at Tarragon Gardens in Northfield.
New Outlook is a Disability Confident Committed employer.
No agencies.
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An interview is guaranteed to anyone with a disability whose application meets the minimum criteria (ie required qualifications, skills and/or experience) for the post.
