Care & Support Worker – Northfield B31 CLOSED
Location: Chatham Place, Northfield B31
Hours: 30 hours per week
Salary: £19,961.00 per annum
New Outlook has been providing housing and care services to people with sensory impairment across the West Midlands for over 170 years.
Chatham Place is an Extra Care Sheltered Housing scheme that provides 24-hour specialist care and support to vulnerable adults aged 55+ with a sensory impairment and other complex needs.
A position has opened at Chatham Place for a Care & Support Worker. We are looking for an enthusiastic and motivated individual with a positive, can-do attitude, who can build effective relationships with the people we support, their families, and colleagues.
The successful candidate will have excellent communication skills, both verbal and written, and demonstrate a caring, compassionate nature alongside a strong work ethic. They must be able to work effectively as part of a team while also being confident and capable when lone working. The ability to remain flexible, proactive, and person-centred in their approach is essential.
Due to a request from the people we support, we will only accept applications from female candidates. This is in accordance with Schedule 9, Part 1 of the Equality Act 2010, as the role involves providing personal care.
Duties include providing 1:1 support to tenants to promote their independence, develop daily living skills, support with personal care needs, meal preparation, and support with medication. Part of the role is to provide housing support which includes responding to daily support needs, shopping, laundry duties, assisting with activities, domestic tasks, maintaining accurate records, assisting in maintaining the security of the building and adhering to all policies and procedures of the Association.
There is a 2-week rota in place for mornings and evenings. You will be expected to work 7-hour shifts which are 7am-2pm and 2pm-9pm, on weekdays, weekends and bank holidays, where applicable.
Previous experience in a care setting would be advantageous; however, full training will be provided, and applicants with the right values and attitude are encouraged to apply.
You must be able to work 30 hours per week without visa restrictions. You will also need to provide enhanced DBS clearance, together with evidence of your Right to Work in the UK.
Benefits of working at New Outlook:
- 22 days Annual Leave (after your second year of service one additional day, subject to a maximum of three additional days) + 8 Bank Holidays
- Employer pension contribution
- Staff discount scheme
- Employee Assistance Programme
- Birthday leave
- Long service awards
From our recent staff survey, our staff have told us that they are really engaged and feel proud to work for us and the people we support.
How to Apply:
Please apply with an up-to-date CV to jobs@newoutlook.org.uk . If you would like a Job Description, please contact HR on 0121 602 6518. Please note, we actively review applications and may close the advert early if a successful candidate is found.
Closing Date: 22/06/2026
Interviews: Telephone interviews 30/06/2026. If successful, a second face-to-face interview will be arranged on 22/04/2026 in Northfield.
New Outlook is a Disability Confident employer.
No agencies.
Housing Officer
Head Office base: Harborne, and across locations incorporated as part of New Outlook Housing
Hours: 35 hours per week (Mon-Fri 9am-5pm)
Salary: £28,000 per annum
New Outlook Housing Association and Vision Homes Association are well-respected organisations and have joined forces in supporting and caring for people with visual impairment and complex needs.
A position has opened for an experienced Housing Officer. We are looking for an enthusiastic and motivated individual with a positive, can-do attitude, who can build effective relationships with the people we support, their families, and colleagues.
You should have excellent communication skills, and should demonstrate a caring, compassionate nature alongside a strong work ethic. You must be able to work effectively as part of a team while also being confident and capable when lone working. The ability to remain flexible, proactive, and person-centred in your approach is essential.
As an inclusive, forward-thinking business, we take pride in our approach in investing in our people and are looking for a highly competent and motivated Housing Officer to join us. From our recent staff survey, our staff have told us that they are really engaged and feel proud to work for us and the people we support.
This business is keen to recruit someone who wants to excel in their role and play a key part in our Housing team and strategy. Now is a particularly exciting time to join us as we have an ambitious but realistic plan for further business development and growth.
The purpose of the role is to provide an effective housing management and tenancy sustainment service that supports tenants throughout their tenancy journey, promotes tenancy sustainability, encourages independence and ensures compliance with tenancy agreements, organisational policies, and regulatory requirements.
The post holder will support tenants living within specialist housing schemes and general needs accommodation, delivering a wide range of housing management, tenancy sustainment, resident engagement activities, repairs reporting, anti-social behaviour and complaints awareness.
As the Housing Officer, you should have:
- Chartered Institute of Housing (CIH) Level 2 or 3 qualification, or equivalent, or willing to work towards achieving an appropriate housing qualification.
- Experience working within housing management, tenancy sustainment, tenancy support, neighbourhood management, or a similar housing-related role.
- Experience conducting tenancy/welfare visits.
- Experience supporting vulnerable people with diverse needs.
- Experience managing a varied caseload and competing priorities.
- Experience working with partner agencies, local authorities and external stakeholders.
- Experience using IT systems, and Microsoft packages Word and Excel.
- Experience maintaining accurate records and case notes.
- Knowledge of safeguarding, risk assessment, and risk management.
- Awareness of the Decent Homes Standards.
- Knowledge of social housing legislation and regulation.
- A full UK Driving Licence and use of a car for business purposes.
We are proud of the work we do for the people we support, so if you can help us build on our successes, enjoy being part of a small team, and have a positive outlook, then we would like to hear from you.
Benefits
- 23 days Annual Leave (After your second year of service one additional day, subject to a maximum of five additional days) + 8 Bank Holidays.
- Employer pension contribution.
- Staff discount scheme.
- Employee Assistance Programme.
- Birthday leave.
- Long service awards.
About Us:
Vision Homes Association has been providing support to vulnerable adults for over 30 years, specialising in providing support to people with complex needs. VHA is a charity, registered with the Charity Commission and its care provision is regulated by Care Quality Commission.
New Outlook has been providing services to visually impaired people for over 170 years. Starting out in 1846 as part of the Birmingham Royal Institution for the Blind (BRIB), becoming a standalone housing association in 1997. Since then, New Outlook Housing Association (NOHA) has gone through several changes to become the organisation it is today.
How to Apply:
Please apply with an up-to-date CV to jobs@newoutlook.org.uk .
For more information, please contact Wendy Hope, Head of Housing, on 07725480882 or visit our website www.newoutlookha.org. For a Job Description please contact HR on 0121 602 6518.
Due to the high number of applications we receive for our job vacancies, we reserve the right to close application windows early, so we would encourage you to submit your application as soon as possible.
Successful applicants will be required to be DBS checked prior to starting.
Closing date: 24th August 2026
Telephone interview dates: Telephone interviews will take place on 28th August 2026. If successful, a second face-to-face interview will be arranged for 9th September 2026 at our Head Offices in Harborne.
New Outlook is a Disability Confident employer.
No agencies.
Click to view recruitment privacy notice
If you need job information in a different format (eg large print) or help with your application please call us on 0121 602 6518.
An interview is guaranteed to anyone with a disability whose application meets the minimum criteria (ie required qualifications, skills and/or experience) for the post.
