Team Leader – Erdington B24
Location: 39 Silverbirch Road, Erdington B24
Hours: 35 hours per week
Salary: £24,954 per annum
New Outlook has been providing housing and care services to people with sensory impairment across the West Midlands for over 170 years.
An exciting opportunity has arisen for an individual with passion and determination to take a lead role in driving excellence within a small, 24-hour residential care home in Erdington.
39 Silverbirch Road is a CQC registered property that provides 24-hour specialist care and support to vulnerable adults aged 18-65 with a sensory impairment, and other complex needs.
As Team Leader, you will work with the Manager to lead the care team to deliver excellent outcomes for people with a range of complex needs. These include visual impairment, learning and/or physical disabilities and acquired brain injury.
You must have at least 2 years’ care experience in a similar position, a Level 2 QCF/NVQ in Care and a willingness to participate in vocational training, e.g. NVQ 3, and have flexibility in shift/working patterns to meet the needs of the service.
You should have good organisational and communication skills both verbally and written, be flexible to the needs of the people we support and service, and have a ‘can do’ hands on approach to care.
The Team Leader role is varied and includes:
- All aspects of care work; assisting with personal care, medication, shopping, meal preparation, person centred planning, activities
- Being a role model for the team and displaying good principles of care
- All aspects of staff management including rotas, recruitment, staff induction, supervision, appraisals and training
- Leading in the completion of assessments, care plans, reviews and case conferences
- Quality monitoring and data collection
- Liaising with professionals, relatives and advocates
- Maintaining quality standards, Health and Safety, and CQC requirements/compliance
- Shift work along with some weekend working
- Act as Duty Officer with allocating workloads
- Participating in the On-Call rota
- Taking charge of the service in the absence of the Manager
- Attending regular meetings and forums as directed
- Undertake and/or attend all required training
- To adhere to all policies and procedures
Please note, successful applicants must be able to work 35 hours per week, without visa restrictions, and will be required to provide enhanced DBS clearance, together with evidence of their Right to Work in the UK.
Benefits of working at New Outlook:
- 22 days Annual Leave (after your second year of service one additional day, subject to a maximum of three additional days) + 8 Bank Holidays
- Employer pension contribution
- Staff discount scheme
- Employee Assistance Programme
- Birthday leave
- Long service awards
From our recent staff survey, our staff have told us that they are really engaged and feel proud to work for us and the people we support.
How to Apply:
Please apply with an up-to-date CV to jobs@newoutlook.org.uk . If you would like a Job Description, please contact HR on 0121 602 6518. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.
If you have any questions about this position, please contact Mandeep Kaur, Head of Operations – Residential Services, by email Mandeepc@newoutlook.org.uk .
Closing Date: 14/12/2025
Interviews: Telephone interviews to take place on 19/12/2025. If successful, a second face-to-face interview will be arranged in Erdington B24.
New Outlook is a Disability Confident employer.
No agencies.
Group Head of Referrals, Commissioning, and Partnerships
Location: Harborne B17
Hours: 35 hours per week (hybrid working)
Salary: circa £41,000 per annum
Are you interested in a Group Head of Referrals, Commissioning, and Partnerships position working for a business specialising in housing, care and support for people with visual impairments, and other specialist needs? This new position will provide the successful candidate with an opportunity to make their mark in helping us to achieve our ambitious but realistic plans for further business development and growth.
This role leads our commissioning relationships, manages all referrals and call-offs from local authority frameworks, monitors portals daily, and carries out person-centred assessments to ensure timely placements, and reduced voids and spaces in our services.
As an inclusive, forward-thinking business, we take pride in our approach in investing in our people and are looking for a highly competent and motivated professional to join us. The business is keen to recruit someone who wants to excel in their role and play a key part in our Business Growth Strategy.
The role is hybrid and is based in Harborne. We apply a flexible approach to working patterns to ensure a better work-life balance for staff.
Key responsibilities of the role include:
- Register and manage framework agreements with local authorities
- Monitor referral portals daily and respond to opportunities
- Lead on all new referrals, call-offs and matching individuals to vacancies
- Carry out person-centred assessments of support needs
- Support smooth transitions for individuals entering services
- Build strong relationships with commissioners and care managers
- Produce costings for support packages and secure funding agreements
- Reduce voids and support sustainable organisational growth
- Bid for and write compelling tenders for new services
You will be a great fit if you have:
- Experience in care commissioning, referrals, placements or tender submissions
- Background in learning disability, visual impairment or complex-needs services
- Ability to assess individuals’ support needs
- Experience costing support packages
- Partnership development and management
- Strong written and communication skills
- A full UK driving licence.
Our benefits include:
- 23 days Annual Leave (after your second year of service one additional day, subject to a maximum of five additional days) + 8 Bank Holidays
- Salary Sacrifice scheme
- Paid Birthday leave
- Employer Pension contribution
- Staff Discount scheme
- Employee Assistance Programme
- Long Service Awards
- Ongoing training with support and development opportunities
New Outlook Housing Association and Vision Homes Association are well-respected organisations and have joined forces in supporting and caring for people with visual impairment and complex needs. We are proud of the work we do for the people we support, so if you can help us build on our successes, enjoy being part of a small team, and have a positive outlook, then we would like to hear from you.
About Us:
New Outlook has been providing services to visually impaired people for over 170 years. Starting out in 1846 as part of the Birmingham Royal Institution for the Blind (BRIB), becoming a standalone housing association in 1997. Since then, New Outlook Housing Association (NOHA) has gone through several changes to become the organisation it is today.
Vision Homes Association has been providing support to vulnerable adults for over 30 years, specialising in providing support to people with complex needs. VHA is a charity, registered with the Charity Commission and its care provision is regulated by Care Quality Commission.
How to Apply:
Please send your CV and covering letter stating ‘what qualities and experience you can bring to the role’ to jobs@newoutlook.org.uk .
For more information and Job Description please contact HR on 0121 602 6518/0121 434 4644.
Closing Date: 2nd January 2026. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.
Interviews: Interviews will take place on 8th January 2026.
New Outlook and Vision Homes Association are Equal Opportunity Employers.
No agencies.
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If you need job information in a different format (eg large print) or help with your application please call us on 0121 602 6518.
An interview is guaranteed to anyone with a disability whose application meets the minimum criteria (ie required qualifications, skills and/or experience) for the post.
