Care & Support Worker – Harborne CLOSED
Location: Queen Mother Gardens/Community, Harborne B17
Hours: 30 hours per week
Salary: £12.25 per hour
New Outlook is looking to recruit an experienced Care & Support Worker, to join the dedicated staff team at our supported living service Queen Mother Gardens, based in Harborne.
Queen Mother Gardens provides accommodation and support to elderly people with sight loss, to enable them to retain their independence. This includes supporting with personal care needs, meal preparation and with medication. Experience with Sighted Guide Training and British Sign Language would be useful, but is not essential.
We are looking for someone who can interact well with tenants, has good communication skills both verbal and written, has a caring nature and good work ethic, and works well as part of a team or lone working.
Part of the role is to provide housing support; this includes supporting tenants with tenancy sign ups, responding to daily support needs, maintaining accurate records, and assisting in maintaining the security of the building.
This is a permanent position, with variable shift hours. Some shifts will be to provide care out in the community so you will need to be flexible to adapt to varying client needs. Shifts required are to cover 8am-2.30pm, 8am-4pm, 2pm-7.30pm, and 4pm-9.30pm over a 7-day rota on weekdays, weekends, and bank holidays.
You should be flexible in shift/work patterns to meet the needs of the service, and be willing to undertake ongoing training as required.
Please note, you must be able to work 30-hours per week, without visa restrictions, and will be required to provide enhanced DBS clearance, together with evidence of your Right to Work in the UK.
We offer a competitive salary, 22 days annual leave, pension scheme, staff discounts, birthday leave, long service awards, and ongoing training with support and development opportunities.
From our recent staff survey, our staff have told us that they are really engaged and feel proud to work for us and the people we support.
How to Apply:
Please apply by sending an up-to-date CV to us at jobs@newoutlook.org.uk . If you would like a Job Description, please contact HR on 0121 602 6518.
Closing Date: 04/08/2025 CLOSED
Interviews: Telephone interviews will take place on 14/08/25. If successful, a second face-to-face interview will be arranged in Harborne.
New Outlook is a Disability Confident Committed employer.
No agencies.
Group Business Development/Referrals Assessment Manager
Location: Head Office, Harborne B17
Hours: 35 hours per week (hybrid working)
Salary: circa £41,000 per annum
Are you interested in a Group Business Development/Referrals Assessment Manager position working for a business specialising in housing, care and support for people with visual impairments, and other specialist needs? This new position will provide the successful candidate with an opportunity to make their mark in helping us to achieve our ambitious but realistic plans for further business development and growth.
As an inclusive, forward-thinking business, we take pride in our approach in investing in our people and are looking for a highly competent and motivated professional to join us. The business is keen to recruit someone who wants to excel in their role and play a key part in our Business Growth Strategy.
The role is hybrid and is based in Harborne. We apply a flexible approach to working patterns to ensure a better work-life balance for staff.
Key responsibilities of the role include:
- Able to contribute to the organisation’s development and growth strategy.
- Proactive in assessing and responding to tender opportunities with local authorities and other commissioning bodies.
- The lead and main point of contact for new referral and call offs.
- Lead on person-centred assessments of individuals support needs, and supporting the transition of new people entering services, in collaboration with local operational teams.
- Building effective working relationships with commissioners, local authorities, health bodies, funders, and corporate partners.
- Able to produce detailed financial costings for proposed packages of support and ensure funding agreements are secured.
- Able to contribute to the organisation’s development and growth strategy.
The ideal candidate profile:
- Experience within the care, health, and/or housing sectors, particularly in learning disabilities and sight disabilities.
- Ability to assess and analyse a wide range of support needs and referral information.
- Experience in writing and submitting successful tenders.
- Proven track record of achieving growth targets.
- Excellent communication, analytical, and organisational skills.
- Full UK Driving Licence and use of a car for business purposes.
Our benefits include:
- 23 days Annual Leave (after your second year of service one additional day, subject to a maximum of five additional days) + 8 Bank Holidays
- Paid Birthday leave
- Employer Pension contribution
- Staff discount scheme
- Employee Assistance Programme
- Long Service Awards
- Ongoing training with support and development opportunities
New Outlook Housing Association and Vision Homes Association are well-respected organisations and have joined forces in supporting and caring for people with visual impairment and complex needs. We are proud of the work we do for the people we support, so if you can help us build on our successes, enjoy being part of a small team, and have a positive outlook, then we would like to hear from you.
About Us:
New Outlook has been providing services to visually impaired people for over 170 years. Starting out in 1846 as part of the Birmingham Royal Institution for the Blind (BRIB), becoming a standalone housing association in 1997. Since then, New Outlook Housing Association (NOHA) has gone through several changes to become the organisation it is today.
Vision Homes Association has been providing support to vulnerable adults for over 30 years, specialising in providing support to people with complex needs. VHA is a charity, registered with the Charity Commission and its care provision is regulated by Care Quality Commission.
How to Apply:
For more information and Job Description please contact HR on 0121 602 6518/0121 434 4644.
Please send your CV and covering letter stating ‘what qualities and experience you can bring to the role’ to jobs@newoutlook.org.uk .
Closing Date: 6th November 2025. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.
Interviews: Interviews will take place on 10th November 2025.
New Outlook and Vision Homes Association are Equal Opportunity Employers.
No agencies.
Tenant Engagement & Involvement Coordinator
Location: Head Office, Oldbury B68
Hours: 35 hours per week 9am-5pm
Salary: £25,000-£27,000 per annum
New Outlook has been providing housing and care services to people with sensory impairment across the West Midlands for over 170 years.
We currently have 10 Care and Supported Living services across Birmingham, and some General Needs properties in Redditch.
We are looking for an enthusiastic individual with at least 1 years’ previous experience of working in a Housing environment and with engaging and empowering tenants. This is a real opportunity to join a growing organisation that is flexible and supportive.
You should have awareness of Tenant Satisfaction Measures, the National Housing Federations ‘Together with Tenants’ initiative, an understanding of the legal framework and legislation around tenant involvement, and an understanding of the role of an Engagement and Involvement Coordinator.
You must be a people’s person; a can-doer with a pleasant, warm personality that makes you approachable. You will enjoy talking to our tenants and finding ways to engage them in all aspects of their tenancy. You will have a real passion for enhancing tenants’ experiences so that each person gets the most out of their home. Alongside the tenancy part of this role, we want you to engage and empower our tenants, so we are seeking someone who enjoys arranging events and meetings, where tenants’ voices can be heard.
You will be responsible for recruiting and engaging tenants to participate in tenant involvement opportunities and promoting a people’s panel, as well as creating events for tenants, external stakeholders, and community groups.
You should be proficient in using internal housing systems to update people’s records and have a good understanding of Microsoft packages, to include Word and Excel.
Duties for this role will include but are not limited to, ensuring tenant involvement with a focus on setting up forums and surgeries for tenants, signposting tenants to external agencies within the community who can enhance our support, arranging social events, supporting the Head of Housing with measuring customer satisfaction, report writing based on meetings held with tenants, and having an understanding of the legal framework and legislation around tenant involvement.
As an Engagement & Involvement Coordinator, you will be working with tenants with varied needs, therefore you must be flexible in your approach with excellent listening skills and a high level of empathy and understanding. You should be self-motivated, capable of independently managing your office schedule, and conducting on-site visits to services. You will occasionally visit our properties in Redditch, so the commitment to visit different sites is essential. You should be prepared to occasionally work outside of office hours to meet the needs of tenants.
Please note, you must have a full UK Driving Licence and use of a car for business purposes. You will need to apply for enhanced DBS clearance and provide evidence of your Right to Work in the UK.
We offer a competitive salary, 23 days annual leave, employer pension contribution, staff discount scheme, employee assistance programme, birthday leave, long service awards, and ongoing training with support and development opportunities.
From our recent staff survey, our staff have told us that they are really engaged and feel proud to work for us and the people we support.
If you think you have what it takes with the experience to match, then we want to hear from you.
How to Apply:
Please send an up-to-date CV to jobs@newoutlook.org.uk . If you would like a Job Description, please contact us on 0121 602 6511.
Closing Date: 08/08/2025
Interviews: Telephone interviews will take place on 20/08/25. If successful, a second face-to-face interview will be arranged in Oldbury.
New Outlook is a Disability Confident Committed employer.
No agencies.
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If you need job information in a different format (eg large print) or help with your application please call us on 0121 602 6518.
An interview is guaranteed to anyone with a disability whose application meets the minimum criteria (ie required qualifications, skills and/or experience) for the post.
