New Outlook Housing Association provides housing for people with visual impairment, sight loss and other specialist needs, as well as general needs housing. Our homes are located across Birmingham and Redditch and include supported housing, housing with care and support, and general needs accommodation.

Our housing stock

Our housing includes:

Supported and specialist housing

New Outlook provides purpose-built and adapted accommodation designed to support people with visual impairment, sight loss and other specialist needs to live as independently as possible. Our supported housing includes self-contained apartments, with accessible facilities and communal areas. Depending on the scheme and individual circumstances, care and support may also be available.

Our current website describes supported housing in Harborne, Erdington and Northfield.

Tarragon Gardens – Rubery

Tarragon Gardens – Rubery
Tarragon Gardens provides specialist supported accommodation. The scheme comprises four rooms within a shared home, providing accommodation for people with visual impairment and support needs.

Click to download the New Outook brochure

Managing and maintaining our homes

We are responsible for managing our housing stock and ensuring that our homes are safe, maintained and managed in accordance with relevant legislation, regulatory requirements and our policies and procedures.

This includes:

• managing tenancies and occupancy;
• letting homes in accordance with our allocations and lettings arrangements;
• responding to repairs and maintenance;
• planned and cyclical maintenance;
• managing health and safety requirements;
• carrying out relevant property inspections and compliance checks;
• managing communal areas and facilities;
• investing in and improving our homes where appropriate;
• managing empty properties and preparing them for re-letting; and
• working with tenants to identify and address issues affecting their homes.

Further information about these services can be found through the relevant New Outlook housing pages and policies.

Property safety and compliance

We recognise our responsibility to provide safe homes and to maintain our properties appropriately.
We manage relevant housing health and safety requirements, including areas such as:

• gas safety;
• electrical safety;
• fire safety;
• water safety;
• asbestos management;
• lift safety, where applicable;
• damp and mould;
• property condition; and
• other relevant building and health and safety requirements.

Information about specific safety requirements and how tenants can report concerns will be provided through the relevant New Outlook pages.

Information about our properties

We will continue to develop the information available through this STAIRs section. Where information is already available elsewhere on the New Outlook website, we will provide a link rather than duplicate the information.

Information may include:

the type and location of our housing;
the number and type of properties we own or manage;
information about property condition and investment;
repairs and maintenance;
health and safety compliance;
planned works and improvements;
energy efficiency and environmental information; and
other information relevant to the management of our social housing.

Our commitment

We are committed to managing our homes responsibly and ensuring that tenants have access to clear information about the homes they live in and how those homes are managed. As part of our STAIRs Publication Scheme, we will continue to review the information we publish and add relevant information where appropriate.