At New Outlook Housing Association, we want our tenants to be able to easily find information about how we are governed, how we manage our homes, the services we provide and how we are performing.
STAIRs – Social Tenant Access to Information Requirements – is a new Government requirement designed to improve transparency and give social housing tenants greater access to information about how their landlord manages its social housing.
Our STAIRs Publication Scheme brings relevant information together in one place, making it easier for tenants to find and understand.
What information can I find?
Our STAIRs information is organised into seven areas. Please click on each one to find out more.’
Governance & Decision-Making
Find information about how New Outlook is governed, how decisions are made and how we are accountable for the services we provide.
Explore Governance & Decision-Making
New Outlook is governed by a Board of Management. Trustees have the responsibility of agreeing on the objectives and key policies of New Outlook.
Click on Money & Value for Money
Find information about our finances, income and expenditure, service charges, grants, procurement and how we use our resources. Explore Money & Value for Money
Our Homes and Housing Stock
Find information about our housing stock, the types of homes we provide, where our homes are located and how we manage, maintain and invest in our properties.
Our Performance
Find information about how we are performing, including relevant tenant satisfaction, housing performance, repairs, complaints and other performance information.
Our Services
Find information about the housing services we provide and how we manage and deliver those services for our tenants.
Register of Board Members’ Interests – 2026/27
This register records interests declared by members of the Board which may give rise to, or may reasonably be perceived to give rise to, a conflict of interest in relation to their role. Board members are required to declare interests on appointment, annually and whenever a new interest arises or an existing interest change. Board members are also required to declare any relevant interest relating to a specific matter being considered by the Board. The register is reviewed and updated regularly.
Social Housing Management
Explore information about how New Outlook manages its social housing and carries out its responsibilities as a social housing landlord. It includes relevant policies, strategies and information about how we manage our homes, neighbourhoods and housing services.
Important dates
1 October 2026
Our STAIRs Publication Scheme
- From 1 October 2026, New Outlook will publish relevant information about the management of our social housing through our STAIRs Publication Scheme.
- We will continue to develop and update the information available through these pages.
1 April 2027
Information requests
- From 1 April 2027, tenants and their designated representatives will also be able to make a written request to New Outlook for information about the management of our social housing where the information they are looking for cannot be found through our published information.
We will provide further information about how to make a request before this date.
Coming soon
If you can’t find the information you’re looking for on our website using the search below,
From 1 April 2027, you will be able to make a STAIRs information request to New Outlook.
If you have looked through our website and STAIRs information but cannot find the information you are looking for, you will be able to contact us with a written request.
We will explain:
- what information you can request;
- how to make a request;
- what information you should provide;
- when you can expect a response;
- what happens if we cannot provide the information; and
- how you can ask us to review a decision.
- More information will be available here before 1 April 2027.
- We want information to be accessible
- We want all our tenants to be able to access information about their home and our services.
If you need information in an alternative format, such as large print, easy read or audio, please contact us and we will do our best to support your communication needs.
Our commitment to transparency
STAIRs is about making information easier to find, understand and access.
We will continue to review our published information and update our STAIRs pages when information changes or when new information becomes available.
Where information is already available elsewhere on the New Outlook website, we will provide links to it wherever possible rather than duplicating information.
Our aim is to make it easier for tenants to understand who we are, how we work, how we manage our homes and services, and how we are performing.
